Refund policy

Refund Policy

MINGO GOLD COLLECTION

Returns and Exchanges
We understand that there will be times where you'll need to return or exchange a product. For this reason, we offer a 30-day return policy.
Eligibility for return products must meet certain requirements: • Products must be in new or like-new condition. Like-new means the item must be free from physical damage, visible wear, replacement stones or parts, missing stones or parts, or any alterations to the metal, settings, or stones. The original metal stamp must be imprinted or visible on all pieces. • Products must include all pieces originally included. An example is a wedding set that includes an engagement ring and matching wedding band. • If the customer has removed the product tag, you must include the barcode.
Rings that have been sized will have the resizing cost deducted from the refund or credit in the amount of the exact cost to resize them back to their original size. For example, a wedding set sized from size 7 to size 9 will need to be sized from size 9 back to size 7 upon return. The cost to have this work done will be deducted from the total amount eligible for refund.
If a customer has a stone fall out of the product within 30 days, we will accept the return for full refund or exchange contingent upon inspection. Our inspection will help us to determine if the missing stone is the result of a manufacturing defect in the piece or from damage. If after the inspection we determine that the manufacture of the ring is at fault, we will refund the entire purchase price or exchange the item. If the inspection concludes that the manufacture of the ring is not at fault, then the cost of the repair would be deducted from the total amount eligible for refund.
If an item is ineligible for return or an issue exists that prevents a full refund, we'll reach out to determine the next steps. Mingo Gold Collection is responsible for the return shipping cost if the item is recalled.
Management reserves the right to assess a restocking fee or refuse an item for return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mgc@mingogold.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mgc@mingogold.com. and send your item to: Mingo Gold Collection, P.O. Box 472099, Miami, FL 33247

 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Mingo Gold Collection, P.O. Box 472099, Miami, FL 33247
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN SHIPPING ADDRESS:
Mingo Gold Collection, P.O. Box 472099, Miami, FL 33247